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Customer Service

What is the difference between digital and offset printing?
Digital printing is generally used when printing smaller quantities. This is because there is much more time and cost involved with preparing for an offset (printing press) job. Offset printing is used for larger quantities where the higher cost of setup is justified by the lower cost of production per piece. Smaller quantities (under 1000) are printed digitally.
What kind of files can I submit?
We accept PDF files only -- preferably PDFx:1a files because they support transparencies. We accept other files, but you may be subject to a file conversion fee which varies. The ideal specs are as follows: 300 dpi (resolution), with a 1/8th-inch bleed and a 1/4 inch text safety.
Can I use two different graphic files for my order?
You can't use two separate image files, say, for an order of 1000 postcards. You would need to order 500 of each version instead.
What is bleed?
Bleed is the 1/8" extra added to each edge of an artwork file. For instance, a standard business card should be submitted at 3.75"x2.25". The cutting process in printing is not absolutely perfect so the extra 1/8" is just in case the cut is off a tiny bit. You will see the bleed rather than the white line from the unprinted paper.
What are internal margins?
This is the opposite of a bleed. Text should not be placed within 1/4" of the cut line.
What does AQ coating mean?
AQ is short for aqueous, and it is a water-based varnish applied over the finished print product. The aqueous coating gives a matte gloss finish to the final product.
What does UV coating mean?
UV is short for Ultraviolet and is a coating applied on the finished print product. UV coating gives the card stock a high-quality glossy sheen.
Will I receive Proofs before printing?
Typically we send proofs by email only, but if you would like to see a hard copy proof printed from our digital Minolta printer, we can do that at an additional cost.
What methods of payment do you accept?
We accept all major credit cards or electronic payments via PayPal or debit. We do not accept checks.
How much does shipping cost?
Shipping is calculated in the cart. Our prices are very competitive.
Can you mail me some samples of our order?
We can ship samples by UPS ($15). To assure our customer satisfaction and to avoid any inconvenience regular postal mail might cause, we usually only send them with UPS.
Does APD have any ISBN Numbers we could use or would we need to provide our own?
You will have to supply an ISBN. It is a very simple process that can be done online. We can create the barcode for the ISBN once it has been purchased. It usually costs $65. Also, some websites already provide the barcode.
Could you also let me know your "trade price" in the percentage you had us setup into your website?
The prices shown on our website are trade prices, and they are only available to trade accounts. You need to add your percentages based on your profit/margins
How glossy is your AQ coating for business cards?
Our AQ is a glossy finishing. Some people may call it semi-gloss since it is not as glossy as the UV Coating (UV is a very high gloss that resembles Laminating) If you need samples to make sure, please order a sample kit on our site.
Do you print Envelopes 4/4 or 4/0?
Unfortunately at the moment we do not print Envelopes 4/4 or 4/0
What is our Return Policy?
All sales are final. Every print job is carefully inspected before it is shipped from our facility. If there is an issue with your job, or if it’s damaged upon receipt, please contact us within ten (10) business days after your package arrives. All claims MUST be made within ten days of receiving your order. Shipping charges are non-refundable unless the product is lost or delayed by the shipping courier. Returned products must be returned in full for a refund. Should your print job contain manufacturing errors and/or defects, we will return and ship a new job at no charge again.
APDPrinting.com reserves the exclusive right to judge what a manufacturing error and/or defect is. On a case by case basis, we will investigate and determine if the damage was due to negligence on our behalf. Please contact our Customer Relations Department at 1-866-215-7831 Monday through Friday from 9 am to 5:30 pm EST, so we can handle your request.
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